UK libraries fire staff, hire machines that say “Thank you come again”
In Leicestershire, England, the local council has fired staffers at 16 local libraries and replaced them with “automatic check-outs machines.” According to a report in The Telegraph by Andrew Hough, the move had to do with a a “perfect storm” of falling revenue and increasing demand for services — a “£1billion budget black hole” being faced by local councils across England and Wales, but it has set off a firestorm of criticism.
“Lots of staff feared for their jobs because of cuts, but no-one dreamed they would be replaced by a machine,” one library assistant tells the Telegraph. The head of a local pensioners group says, “They should not be looking to cut jobs in libraries which are essential services for elderly people. If the council needs to make cuts they should come from elsewhere.” She adds, “Whatever will they think of next.”
A spokesperson for the council, meanwhile, says the machines are an improvement, giving customers a “choice of quicker and easier methods of checking out and returning books in the library.”












